At Solvancy LLC, customer service is at the heart of our core values. Whether you require assistance before, during, or after your project completion, our dedicated team is here to offer the support you need. There is a knowledge base section where you can find answers or solutions. There are two (3) ways to request support: 1) on our self-service support PORTAL or 2) by EMAIL or 3)by knowledge base. To request customer support, please follow these simple steps:

METHOD 1: Our Support Portal

1.     Visit www.solvancy.com and then click “Support”

                        

2.     Click on “I’m a customer and I need to pen a ticket for a current or past project”

            

3.     And submit a ticket or click on the plus sign (+) at the menu then “Submit a ticket”

4.     Provide as much details as possible for the best results

5.     Attach photos and other documents as needed

6.     Click “Submit” and we’ll get started on your issue(s)

METHOD 2: By email

Simply send an email to support@solvancy.com with as much details as possible and a support ticket will automatically get open on your behalf.

METHOD 3: Knowledge Base (search and find the answers/solutions)

1.     Visit www.solvancy.com and then click “Support”

            

2.     Click on “I’m a customer and I need to pen a ticket for a current or past project”

3.     Click on “Knowledge Base” or click in the search bar and type what you are looking for

            

4.     Then find the article you want